8.1.
Gap Analysis: how to
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8.3.
Gap Analysis: Information and... Gap Analysis: Information and Communication Technology (ICT)
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8.2. Gap Analysis: Public Communication and Outreach
The gap analysis involves matching “the available information in the parliament” with the “assessed information needs”, and identifying gaps related in services, processes and systems in the form of an information audit. In order to conduct this (fit) gap analysis, a number of inputs are needed, including an overview of the available information sources and or systems within each institutional (sub) area, their respective information products, and the Public Communication and Outreach requirements.
As information within the parliament is produced and supplied by different departments and offices for its intended audiences, it may not always be obvious who else needs or wishes to have access to that same information. It is therefore important that in Step 3 a further analysis is carried out of the supply and demand for information and documents, including the parameters such as format, medium, and frequency i.e. where and when they are communicated, shared or exchanged among departments and offices. In addition the “needs” against which to assess should also come forth from the strategic goals and objectives. Most of these inputs have already been gathered in Steps 1 and 2. The fit-gap analysis can be carried out (using template 3.1) as shown in Appendix PC&O 3.1.
Addressing the Challenges
The outcome of the fit-gap analysis is that not only all the missing elements (gaps) that impede the parliament in achieving its goals and objectives are identified, but also the structural causes i.e. the challenges, as well as their impacts. As per previous section, it is also here useful to produce a detailed overview of the challenges, numbered and ranked by their impact (L, M, H) See also Appendix PC&O 3.2 for an example.
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