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e-Government

EU: Call for tenders - Study on User expectations of a Life Events approach for designing eGovernment services

The European Commission is calling for tenders for the production of a "Study on User expectations of a life events approach for designing eGovernment services". The call will close on 28 August 2009.

EU: The first official multilingual website on EU press releases is launched

A new portal PRESSEUROP.EU is launched; the first multilingual website compiling press articles on EU affairs. This website is an open network and fully interactive with thematic forums, online surveys and the possibility for visitors to comment on published articles.

European Commission calls for an open, independent and accountable governance of the internet

The European Commission, the executive branch of the European Union, today called, in a strategic document, for more transparency and multilateral accountability in the governance of the internet.

Citizens of the world? Africans, media and telecommunications

Democracies are assumed to rely on an informed and active citizenry. Freedom of the press, freedom of speech, and access to a variety of independent media sources are therefore considered essential elements of democratic societies. The Afrobarometer has been asking respondents since 1999 how often they get news from various sources, including radio, television and newspapers.

EU: eParticipation Call for Proposals – ICT PSP Call 3 bis

The eParticipation Call for Proposals (ICT PSP Call 3 bis) has been launched on 5 June 2009. It will remain open until 23 September 2009, at 17:00 CET. The call is based on the amended Work Programme 2009 of the ICT Policy Support Programme (ICT PSP).

Ten emerging e-government challenges today: the future may be sober and not hype

The paper gives an overview of the e- government scenario and identifies ten emerging e-government challenges.The ten challenges facing e-government are discussed;

EU: Electronic Procurement opens doors to cross-border business within the EU

The European Commission is now making it easier for companies, in particular Small and Medium Sized Enterprises (SMEs), to bid for public sector contracts anywhere in EU, thus making a crucial step towards the Single European Market.

OASIS eGovernment Member Section Submits 2009/2010 Work Programme

The OASIS eGovernment Member Section Steering Committee has submitted the 2009/2010 work programme. The work plan will be used as a two-three year strategy document that will drive the mission statement for the eGov Member Section. The Member Section mission is to promote the adoption and implementation of open standards that facilitate interoperability within and between government agencies and all of their stakeholders.

Workshop on eDemocracy and eParticipation: A research-oriented perspective on June 12th in Brussels

The Directorate General for Information Society and Media will join forces with the study on “Bringing Together and Accelerating eGovernment Research in the EU” will organise a Workshop entitled eDemocracy and eParticipation: A research-oriented perspective on June 12th in Brussels.

Cape Verde: E-Government Strengthens Transparency in Cape Verde

Washington, DC — Alfredo Barbosa, a Cape Verde businessman, says that not long ago, it would have taken him months to register a business or file the necessary paperwork for any transaction with the government.

Botswana: E-Passports to Be Issued From Next Year

The spokesperson in the Ministry of Labour and Home Affairs, Lebogang Bok says the production of Botswana's first e-passports is progressing well and that they will be ready by next year as scheduled.

MOMENTUM: The “Invisible Hand” of eParticipation in Europe

The e-Participation Action, a three-year initiative of the European Parliament, was launched by the European Commission in 2006. Its main objective was to close the “Democratic Deficit” of the European Institutions using ICT (Information and Communication Technologies).

Providing Argument Support for E-Participation

This paper argue that as governments seek to consult their citizens over matters of policy, it becomes increasingly important for citizens to receive relevant information in a medium that they can use, and will want to use, in forming their opinion upon consultative issues. In e-participation, there is a clear requirement to understand how technology can support informed debate on issues, but there are two main obstacles in achieving this.

Rwanda: RRA Set for Online Tax Clearance Service

Kigali — As a way of embracing ICT for efficiency, Rwanda Revenue Authority will soon, launch an application for issuing Tax Clearance Certificate (TCC) online. The development, according to the Director of Taxpayer Services, Gérard Mukubu, is to facilitate trade and business growth.

An Intelligent Front-end for Government Websites

This paper describes the current beta of Helping Answers Decision Service (HANDS) which is an online communication service offered by Public Bodies (PBs) to their users/citizens, based on advanced Natural Language Processing (NLP) techniques. The end users access HANDS through the Public Body’s web site, and type their questions on the keyboard using everyday language.

The e-Citizen as talk, as text and as technology: CRM and e-Government

This paper focuses on a pilot study concerned with exploring the nature and role of socio-technical and discursive factors which may be implicated in the ‘shaping’ of the e-Citizen around the introduction of ‘customer relationship management’ (CRM) systems at a local government level. The research design draws on ‘social shaping of technology’ approaches and emphasises the significance of discursive events in these shaping processes.

Microsoft unveils Open Government Data Initiative

As a part of its open government efforts aimed at helping government organisations meet goals of transparency, citizen participation and agency collaboration, software company Microsoft Corp (Nasdaq:MSFT) has unveiled its Open Government Data Initiative (

E-Government and local good governance: a pilot project in Fez, Morocco

This paper presents the results of a e-government project implemented for the transformation of local governance, in Morocco. The technology implementation and deployment project is aimed at transforming an archaic municipal service delivery system. The study assess the effects and outcomes of this e-government installation on good governance. It also identifies indicators for measuring the project’s contribution to good governance.

Decrypting E-Governance: Narratives, Power Play and Participation in the Gyandoot Intranet

The central themes addressed in this paper relate to the critique of the notion of e-governance as an essentially administrative innovation facilitated by ICTs. It argues the need to recognize e-governance as a social process involving not only attitudinal change and transformation of traditional forms of governmentality, but also as a contested arena of social forces shaping the trajectory of the evolution of this technocratic innovation.

The Changing World of Information Technology: New Futures

This essay concentrates on the evolution of information and communication technologies (ICTs) in government. It also assesses the wider changes in society due to the emergence of these technologies.

Nigeria: E-Payment, E-Problem

The commencement of the Electronic Payment system in all Federal Ministries, Departments and Agencies (MDAs) in January was to introduce cashless regime in all government's transactions with the aim of hastening and quickening payments to the beneficiaries. The concept has been described as a welcome novelty. However, its implementation has been dogged by controversies.

A more perfect union of ID management schemes

The formation of a new umbrella organization to promote interoperability between existing identity management schemes was announced April 20 by a number of groups working in that industry space.

Successful E-Governance initiatives in India

'E-Governance is the interaction between citizens and government through electronic media. These are basically efforts made to modernize government functioning. E-Governance makes use of technological tools like internet, public kiosks etc. to complete many government activities.

South Africa: IEC Uses Technology to Ensure Transparency

The technology the Independent Electoral Commission has employed for the 2009 General Elections will ensure transparency. Many countries in Africa still rely on traditional ways of conducting elections, a method which is arguably open to vote rigging. However, the IEC's use of intensive technology has clearly been motivated by its determination to achieve a high level of transparency.

BE: Launch of awareness-raising campaign on the use of the eID card

A nation-wide campaign for the promotion of the national eID card will be launched in Belgium on 22 April 2009 under the slogan "Your eID as easy as can be".

Successful E-Governance initiatives in India

'E-Governance is the interaction between citizens and government through electronic media. These are basically efforts made to modernize government functioning. E-Governance makes use of technological tools like internet, public kiosks etc. to complete many government activities. For example if a common man needs some financial loan or a retired person wants to apply for pension, he/she should be able to apply for the same through internet centre without physically going to the required office.

HU: Digital register of title deeds being established

With a HUF 2 billion (€6.6 million) investment, the Hungarian Ministry of Agriculture and Rural Development has set the target of digitalizing the entire title deeds data and making it accessible on the Internet in the next 18 months - the responsible Secretary of State announced at a conference.

eGovMonet: a new network aiming to measure e-Government user satisfaction

The implementation of eGovernment solutions is expected to bring a number of advantages including efficiency, increased user satisfaction, and reduction of administrative burden. However, this cannot be taken for granted any longer. Well informed strategic decisions on investments in eGovernment developments will need measurements of impact and user satisfaction.

FR: Environmental information portal to be launched in June 2009

A new web portal providing the French public with a single entry point to the environmental information held by the public bodies and available on the Internet, is planned to be inaugurated in June 2009.

Mozambique: Italy Supports E-Government

The Italian government has pledged to grant five million Euros (about 6.7 million US dollars) to finance the third phase of the Mozambican government's Electronic Network programme, that began in 2004.

Nigeria: E-Payment - FG Tasks Stakeholders On Solution

The Federal Government yesterday charged stakeholders in the economy as well as experts in the financial sector to proffer solutions to problems identified in the newly introduced electronic payment (e-payment) system.

Recommendations for meaningful and successful e-governance in India

This paper titled 'Recommendations for meaningful and successful e-governance in India' was contributed to the Second Administrative Reforms Commission on 'Citizen Centric Governance'. The paper introduces e-governance in the Indian context and gives suggestions from the strategic levels to implementation for how use of ICTs can improve governance and service. The document is made possible through research support by the PAN ASIA programme of UNDP-APDIP and IDRC, Canada.

Citizen-inspired e-government for 'thin-skinned' cities

E-government is the ‘in’ thing and a growing number of public services can now be delivered online. A major challenge faced, however, is how to get citizens more involved in public life and encourage greater interaction between the public sector and the man in the street.

E-Governance and Rural Empowerment Through IT

'More than a decade ago, India-based Comat Technologies entered the e-governance space. It implemented the first-ever Election Photo Identity Cards project in Karnataka in 1995. Its success paved the way for other governance initiatives that Comat has enabled.

E-Governance and Access to Information for Citizens' Participation

Access to Information is a pivotal empowerment tool and underpins effective interventions in the area of democratic governance which is central to sustained poverty reduction and the achievement of the MDGs.

The e-government handbook for developing countries

This handbook offers guidance to government officials and others in the developing world, presenting for the first time a comprehensive index of e-government models and resources, focusing on success stories in the developing world.

Government on the internet: progress in delivering information and services online

The report to Parliament 'Government on the internet: progress in delivering information services online' looked at the progress made by government in delivering services and information online since the NAO last reported in 2002. Government organisations spend some £208 million on websites each year.

The economic and social impact of e-government

The report catalogues the social and economic impact of e-government applications based on a compilation of various examples from different countries. The main source of the analysis reported here is the documentation of case studies carried out by the Public Sector Group at the World Bank

Nigeria: E-Payment in the Country

Given the high level of fraud and corrupt practices perpetrated in government establishments, the idea of electronic payment is one whose time has long been over due. With the advent of Information Technology taking over most operations like record keeping, data processing, financial transactions both in public and private sectors, the concept of cash payments, and paper money transactions are increasingly becoming outdated even in the Third World.

E-government and state reform: policy dilemmas for Europe

This paper shows that: To date the implementation of e-government in Europe does not provide evidence that the role of nation state is eroding, the barriers that have been encountered to the formulation of a coherent e-European government policy also demonstrate that there is a long way to gobefore the existing structures metamorphose into new models, governments so far used ICT to hold on to their sovereignty

EU: Commission proposes new ‘Critical Information Infrastructure Protection’ policy

On 30 March 2009, the European Commission adopted a communication calling for action to protect critical information infrastructures by making the EU more prepared for and resistant to cyber attacks and disruptions.

Building a State Government Digital Preservation Community:Lessons on Interorganizational Collaboration

'As a part of the National Digital Information Infrastructure and Preservation Program (NDIIPP), the Library of Congress sponsored a series of collaborative workshops between April and May 2005 to help state governments identify their needs and priorities for digital preservation.

Measures and Conditions of Success in Public Sector Knowledge Networks

This paper focuses on a type of network that is increasingly important in public affairs, but largely unaccounted for in the extant literature – the public sector knowledge network. The paper synthesizes and augments the exiting literature to include public sector knowledge networks. It then identifies performance measures that can be used to evaluate them at the network, organizational, and individual levels of analysis and identifies critical success factors that pertain to each level.

New models of collaboration for delivering e-government services: A dynamic model drawn from multi-national research

This paper presents a conceptual model of how organizations collaborate to deliver electronic public services. The model is derived from a comparative study of 12 e-government collaborations in Canada, the US, and Europe that involved various combinations of public, private, and nonprofit organizations pursuing a variety of service objectives.

Fostering Innovation in Electronic Government:Benefits and Challenges of XML for Web Site Management

This paper examines the potential of XML for Web site content management in government settings. Five state government agency teams were selected, looking for a mixture of several aspects such as technological expertise, organizational capabilities, agency size, and institutional environment. The study uses multiple research methods such as semi-structured interviews, surveys, and analysis of relevant documents to explore the benefits and challenges of using XML for Web site content management in government agencies.

Nigeria: Govt Adopts E-Payment for Salaries

Kwara State Government has joined other states of the federation in the implementation of the e-payment service to effect the payment of salaries, allowance and other financial obligations to over 23,000 workers in the state civil service in order to bring efficient and effective service delivery.

Botswana: Parliament Launches Website for e-Governance

The Botswana Parliament website launched on Tuesday is expected to be used to brand the National Assembly. Launching the website, former Education Minister and Serowe South Member of Parliament (MP) Dr Gaositwe Chiepe said it will also assist Parliament to communicate better and serve its stakeholders more effectively. She said Parliament treats its public image with care, hence it had to delay the launch to ensure that whatever appeared on the website was accurate and factual.

e-Government Key Challenges to Enhance Citizen Participation

'The Government of Mongolia recognizes the importance of e-government in delivering public services to sparse population living in vast territory. Mongolians believe that the most effective e-government strategy is depending on input from a variety of stakeholders. Increasingly, government employees businesses, nongovernmental organizations and citizens are brought into the process of defining e-government strategies

E-Governance and Developing Countries: Introduction and Examples

This report explains what is meant by e-governance. It starts with a definition of e-governance, then presents a general e-governance model and several case studies and examples.
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